# Outcomes

A Theory of Change begins by identifying the outcomes and impacts an organisation is working toward. These outcomes are the anchor points of any meaningful evaluation framework: they help us stay focused on what truly matters.

Our Theory of Change maps out the goals we seek to achieve across the care ecosystem, from the well-being of care receivers to the strength of community networks. These outcomes reflect a vision for social care that is relational, inclusive, and driven by the people who give and receive care.

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Well-being and relationships.</strong></td><td><p>Our ToC recognises that individual well-being is inseparable from the quality of relationships people have: with each other, their support teams, and their wider community. </p><p></p><p>Outcomes here focus on emotional, social, and relational well-being as core parts of care, not just extras.</p></td></tr><tr><td><strong>Personal Growth &#x26; Individual Agency</strong> </td><td><p>We aim to create environments where all members of the co-op - care receivers, workers, family, friends, and volunteers - feel secure, supported, and free to grow. </p><p></p><p>Many of our outcomes reflect this focus on autonomy, dignity, and empowerment.</p></td></tr><tr><td><strong>Lived experience of the service.</strong></td><td><p>How people feel in the service - not just what tasks are completed - is central. This theme reflects our belief that care is about relationships, not transactions. </p><p></p><p>The outcomes here reflect the trust, safety, and compassion that define a good care experience.</p><h4></h4></td></tr><tr><td><strong>Co-production</strong></td><td><p>Our evaluation is fundamentally about measuring how well people work together. </p><p></p><p>Outcomes relating to co-production look at the quality of collaboration, shared decision-making, and whether people feel genuinely included in designing their care.</p></td></tr><tr><td><strong>Community Connection &#x26; Belonging</strong></td><td><p>We value care that connects people: to one another and to their wider communities.</p><p></p><p>Outcomes in this area capture how well our service builds inclusion, fosters mutual support, and strengthens community ties.</p></td></tr><tr><td><strong>Quality of lives</strong></td><td>Rather than focusing solely on an individual’s quality of life, our ToC takes a broader view: how well are we supporting everyone in the ecosystem - care workers, recipients, families, and volunteers - to live better, more connected lives?</td></tr></tbody></table>

## Our Outcome Domains

We’ve grouped the full set of outcomes into three broad domains to help make sense of their interdependencies:

* **Growth**
* **Well-being, Relationships & Belonging**
* **Systems Maintenance & Co-production**

Explore these domains in the interactive Kumu map below to see how outcomes connect to each other and to the activities and outputs we deliver.

{% embed url="<https://embed.kumu.io/9a6b333e18ad31ef8a4243e81e6ad121>" %}


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