Evaluation Framework

Welcome to Equal Care Coop's Evaluation Framework. It's a tool designed to assess and uphold our commitment to cooperative values while evaluating the effectiveness of our unique care model.

This framework has been developed as part of a project piloting a commons-model of home care in Hackney funded by The London Office of Technology and Innovation over 2023-24. While we employed the evaluation methods to measure the performance and impact of the model of care over the course of the project, the primary objective of this feature of the project was formative, rather than summative, focusing on iterative learning and refinement rather than conclusive evaluation of the new service.

We acknowledge that comprehensive service evaluation presents considerable complexities. These complexities may arise from diverse factors such as the dynamic nature of the healthcare landscape, and the intricate interplay of social, economic, and cultural factors influencing care delivery. Given these challenges, our Evaluation Framework will be adapted and developed throughout its use. This iterative approach allows us to remain responsive to the evolving needs of our cooperative and to continuously enhance the quality and impact of our care.

Some of the tools in this framework will require adaptation to suit different service models and contexts. To extend the application of our Evaluation Framework beyond our own cooperative model care, where possible, we have included service-agnostic tools. These tools enable more traditional services to benefit from the insights this framework provides whilst improving the visibility of our relationship-centred approach to care and service design.