Interpreting Systems Maintenance and Co-production Measures

The Systems Maintenance & Co-production Outcome Domain focuses on the collaborative framework and processes that enhance the effectiveness and responsiveness of the care cooperative. This domain encompasses key factors such as Decision-Making & Planning, Effective Task Management, Accountability, and Change & Innovation. Power dynamics significantly influence how stakeholders engage with these processes, shaping the inclusivity, transparency, and overall quality of care.

The following sections outline general accounts and specific perspectives from care and support workers, care receivers, and family, friends, and volunteers across low, medium, and high scores for each factor.

Overall, the accounts of low, medium and high scores in this domain reflect varying degrees of success in creating a collaborative and dynamic care environment, with a clear emphasis on addressing and mitigating power imbalances to support effective co-production and service delivery.