Share the power
How the founding group can make itself redundant
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How the founding group can make itself redundant
Last updated
Was this helpful?
Equal Care’s co-operative care model is grounded in the belief that community engagement is essential to shaping and delivering effective social care services.
This Circle - distinct from the more strategic Purpose Circle - brings together the people who shape the service so that it truly reflects community needs, turning assumptions into facts and tailoring the offer accordingly.
Building relationships with local partner organisations will help your service thrive over the long term, and may even become a core part of your delivery model.
Getting the tech right is essential - it forms the administrative backbone of your organisation, handling much of the coordination and admin that comes with delivering social care. The Playbook details this more fully here.
Every organization has its own culture; however, few intentionally design it. Instead, they often depend on emerging shared values, beliefs, behaviors, and practices to naturally shape employee interactions and collaboration.
Equal Care believes that a proactive approach is necessary to ensure everyone has clarity on how to interact with each other, the business, and everyone they come into contact with.
Social care often misses the "care" element, becoming overly functional, dehumanising the relationships between those giving and getting care to increments of effort. By setting your culture early - and revisiting it often - you can ensure it stays rooted in care, connection, and the evolving needs of your members.
Service design is a holistic approach to planning and organising your resources to improve the experiences of both the people working within your organisation and those interacting with it. In a typical business context, this would be referred to as “employee and customer experiences.”
While the leadership may be experienced in front-line care delivery and its management, it is still vital to intentionally design the service for the organisation you want to create. This is your opportunity to cast off assumptions and shape something that genuinely reflects your goals, ethos and community.
The process focuses on orchestrating people, processes, and technologies to create seamless and valuable service experiences. It is a process of continuous improvement - your design will need to evolve in response to internal developments and external changes as they arise.
Read more about it here on gov.uk and on the Interaction Design Foundation website.
Policies are the blueprints for your organisation, distilling all the thinking and decision-making you have done into clear, formal guidelines that shape every part of your work.
Equal Care has co-created our policies with our members and published them on a site similar to this one.
Policies are essential because they:
Establish clear expectations
Promote consistency
Enhance compliance
Reduce risk
Support your organisation's culture
Enable effective information sharing across the organisation
