Methods

To understand the impact of our work, we need to look at both the big picture and the fine details: the data points and the stories behind them.

This evaluation framework uses a mixed-methods approach, combining qualitative and quantitative tools to explore outcomes across the different domains of our Theory of Change. This means using:

• ✍️ Interviews and group workshops to explore lived experience

• 🧮 Platform data to track activity, trends, and system usage

• 🗺️ Community mapping to visualise care networks and resources

• 📋 Surveys, including our bespoke Social Climate Survey, to assess perceptions, relationships, and outcomes

• 📊 Community needs assessments and demographic data to understand local context

These approaches are explained in the following pages. Together, they help us build a fuller picture of what’s working, what’s changing, and where we can grow.