Why we use the Teams model
Putting relationships at the heart of care
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Putting relationships at the heart of care
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At Equal Care, we believe that care works best when it's built on trust, mutual respect, and meaningful relationships. That’s why we support people to form their own Teams: small, personalised groups made up of the people they choose to support them.
Rather than a rota planned in a distant office, or unfamiliar staff sent to your door, the Teams model gives control and connection back to where it belongs: with the people giving and receiving support.
1. Real choice over who is in your life Team Owners (the people receiving support) choose who supports them. It might be family, friends, volunteers, or paid workers, and no one is added without mutual consent. This creates relationships that are chosen, not assigned.
2. Flexibility and responsiveness Because Teams agree arrangements directly with each other, it’s much easier to adapt. Need to move a visit or change how support is delivered? You don’t need to wait for someone in an office to approve it; you just talk to the people in your Team.
3. Shared responsibility, shared power Everyone in the Team contributes, including family members, friends, and peer supporters. Roles and responsibilities are made visible using "team hats" on our platform, which means unpaid work isn’t invisible, and everyone’s contribution is recognised.
4. Autonomy and dignity Team Owners are not treated like service users or patients. They lead their team to the extent they want to: shaping how things work, or delegating decisions if they prefer. The system fits the person, not the other way around.
5. Better support, built on knowledge Team members who know the person well are more likely to notice changes, get the details right, and respond appropriately - from the way someone likes their tea to signs that something’s not quite right.
6. A space for growth Teams offer space to learn: about each other, about care, and about how to work co-operatively. People build skills they might not have developed in more traditional care settings.
The Teams model is a radical departure from most care agency models. Here's how it compares:
Limited or no choice in who supports you
Full choice and mutual consent on both sides
Rotas and changes decided in a central office
Teams decide together: directly and flexibly
Workers follow fixed instructions and times
Workers co-create support with the Team Owner
Administrative tasks are handled by someone outside the caring relationship
Support profiles, notes, and decisions are shared within the Team
The person receiving support has no access to their own care records
Team Owners can view and contribute to their notes and support plans
Family and friends are rarely recognised or included
Family and friends can be full Team members, with roles and responsibilities
Communication goes through the office
Team members communicate directly
The person receiving care is treated only as a recipient
They are an active contributor to the Team’s work and life
The Teams model doesn’t just improve outcomes; it transforms someone's entire experience of care.
When people know who’s turning up, feel listened to, and are treated as full human beings rather than cases or clients, care becomes something relational and life-giving. When those giving support are respected, trusted, and given autonomy, the quality of their work improves too.
This model restores what’s so often missing in traditional care: trust, connection, choice, and dignity.
