Conflict support
Helping teams respond to tension or disagreement in a healthy, constructive way
Even in well-functioning teams, conflict is a normal part of working closely together. It doesn’t always mean something’s gone wrong - it might just be that needs have shifted, communication styles are clashing, or something important hasn’t yet been said.
First things first: Talk
The first and most important step is to create space for conversation. This can be between the people involved directly or with a third person present to support — a Coach, a trusted team member, or someone with facilitation experience.
At Equal Care, you don’t need to go through the office or get permission to have this kind of conversation, although help is always available if needed.
What helps:
Creating a calm space (not in the middle of a support visit)
Being honest about your own experience without assuming the other person’s intent
Listening carefully and aiming to understand, not to win
Checking for shared agreements and expectations (were roles or boundaries unclear?)
When support is needed
Sometimes things feel too tricky to tackle alone. The Coach is there for this. They can support with:
Setting up a safe, structured conversation
Helping the team revisit agreements and clarify boundaries
Supporting reflective conversations where there's emotional strain or long-running issues
Identifying whether something more formal is needed
Other options include asking for help in your Local Circle, reaching out to someone you trust, or raising a concern via the Sharing Stuff form if you’re not sure who to speak to directly.
If it’s serious or unresolved
If a conversation doesn’t lead to resolution, or if something serious has happened (such as a safeguarding concern or ongoing breakdown in trust), Equal Care may bring in our problem-solving process or take formal steps as required by our policies.
This might include:
A facilitated resolution process involving more than two people
Involvement of the Coach, Safeguarding Officer or HR support
A temporary pause or change in the team setup while things are worked through
These steps aren’t about punishment: they’re about making sure everyone’s voice is heard and that safety, fairness and trust are upheld.
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