# 5a. The Getting Support Promise

The *Getting Support Promise* sets out the mutual responsibilities and expectations between someone receiving care and support through Equal Care Co-op and the co-operative as a whole. It’s a legal agreement, but also a shared commitment to how support will be approached, managed, and sustained in a relationship-centred way.

This promise must be in place before any team-based support begins. It ensures that everyone involved - whether giving or receiving care - is clear about what is expected, what rights are held, and how Equal Care operates.

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*This page provides an overview only. The* [*full Promise*](https://form.jotform.com/212663212596355) *is a binding document and is provided in its complete form when someone begins receiving support through Equal Care.*
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#### Who it's for

This agreement is completed by the person receiving support, their nominated representative, or a legal guardian with responsibility for health and welfare decisions. It applies whether support is paid for privately, funded through a local authority or NHS contract, or delivered through a mix of sources.

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#### What it covers

The Promise outlines:

* **Mutual respect and behaviour standards** – A commitment to inclusion, honesty, and fair treatment of everyone involved in the care relationship.
* **Consent and team leadership** – The person receiving support has choice and control, including over who is in their team and how their care is organised.
* **Support records and data sharing** – A clear explanation of what will be recorded, who can access it, and how it is kept safe.
* **Use of the Equal Care platform** – All care-related coordination (e.g. notes, rotas, communication, payment) happens through the platform to ensure transparency and accountability.
* **Regulated care provision** – Additional requirements that apply when someone is receiving personal care or support with medication, in line with Care Quality Commission standards.
* **Financial contribution** – Information about how the co-operative is funded, including the Commons Contribution, and the importance of using the agreed platform for payments.
* **Problem-solving and safeguarding** – The routes available for raising concerns, giving feedback, and ensuring safety.

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#### Accessing and completing the Promise

The Promise is available in print, digitally, or as an audio recording. It can be completed online or with the help of a Team Starter or Coach. A copy is always provided once completed, and members can request it in accessible formats.
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