List of Survey Items for all Stake Holders
Team Owner Items
1. Care workers take what I have to say seriously.
2. Care workers treat me with kindness, as though I matter to them.
3. Care workers can tell my good days from my bad days.
4. I have developed a close connection with care workers in my team.
5. Care workers understand the areas of life that I need help with.
6. Care workers give me enough time to say the things I want to say.
7. My care and support helps me feel optimistic about what I can still do.
8. I have a say in decisions taken about my care and support.
9. I am helped to stay in touch with my local community.
10. I get help with the things that are most important to me.
11. My opinions about my care and support are respected.
12. My care and support helps me to build confidence.
13. I have no voice or input in this team.
14. I am very proud of this team.
15. The team is a good place to make friends.
16. Team members often make decisions without asking me for my opinions.
17. Communication often breaks down in this team.
18. I can share my knowledge and skills with other team members so they can improve how we work.
19. Raising concerns about the quality of care is often seen as “making trouble” by other team members.
20. People from the local community are gifting their time and skills to the team.
21. Being part of the team helps me feel connected to the local community.
22. Everyone is focused on the things that help us achieve our goals.
23. As soon as I get used to a new care worker they are gone.
24. Key roles and responsibilities are held by the right people.
25. Team member roles and responsibilities are poorly defined.
26. The technology the team uses helps me stay connected to the team members.
27. Team members look for someone to blame when something goes wrong.
28. Team members want to learn from their mistakes.
29. I can easily find the information I need to understand what’s going on.
30. The team often misses chances to discuss things and deal with issues when they arise.
31. Team members respect the personal boundaries I need in place to take good care of my own needs.
32. Team members make sure everyone is doing their best work.
33. Team members tend to overlook issues when things go wrong and just carry on as usual.
34. Me and my care workers are a good match for each other.
35. The care workers in this team are always changing.
36. This team needs more care and support workers in it.
37. My team helps make my meal times more social.
38. I eat well thanks to the team.
39. This team helps create strong and supportive connections with my social worker and/or other Health and Social Care professionals.
40. The care and support from this team is monotonous and lacks spontaneity.
41. The rules and procedures care workers follow help me feel in control of my care.
42. My care workers are free to try new things, even if it’s not what they normally do.
43. My care workers are free to change the times and days they visit me when I need them to.
44. My care workers’ workload is too great to have the healthy work/life balance they need to do their job well.
45. The care worker’s work schedule makes them too rushed and busy when they visit me.
46. My care workers can communicate directly with my friends and family, which helps my team members provide better care for me.
47. The team helps connect me to my local community.
48. Team members get the training and support they need to perform their roles well.
49. The information I can see about my fellow team members helps me form better working relationships with them.
50. Leaders communicate in a cold and uncaring way.
51. I have a say in who I receive care from.
52. My suggestions on how to make things work better would probably be dismissed or ignored.
53. There are opportunities for me to grow and develop here.
54. The people making all the big decisions do not reflect the diverse backgrounds and experiences of the people giving and receiving care.
55. I can see and edit any information about me and my care.
56. There are local community spaces and venues where members are welcome to gather and connect.
57. I’ve been feeling optimistic about the future.
58. I’ve been feeling useful.
59. I’ve been feeling relaxed.
60. I’ve been dealing with problems well.
61. I’ve been thinking clearly.
62. I’ve been feeling close to other people.
63. I’ve been able to make up my own mind about things.
64. How much has your well-being changed as a result of your involvement with Equal Care?
Care Worker or Personal Assistant - Team Member Items
I understand the areas of life that the person I support needs help with.
I have no voice or input in this team.
I am very proud of this team.
The team is a good place to make friends.
Team members often make decisions that affect me personally without involving me.
Communication often breaks down in this team.
I can share my knowledge and skills with my team members so they can improve how we work.
Raising concerns about the quality of care is often seen as "making trouble" by other team members.
People from the local community are gifting their time and skills to the team.
Being part of the team helps me feel connected to the local community.
Everyone is focused on the things that help us achieve our goals.
As soon as I get used to a new team member they are gone.
Key roles and responsibilities are held by the right people.
Team member roles and responsibilities are poorly defined.
The technology I use helps me to work in partnership with the friends and family of the person I support.
Team members look for someone to blame when something goes wrong.
Team members want to learn from their mistakes.
I can easily find the information I need to understand what's going on.
The team often miss chances to discuss things and deal with issues when they arise.
Team members respect the personal boundaries I need in place to take good care of my own needs.
Team members make sure everyone is doing their best work.
Team members tend to overlook issues when things go wrong and just carry on as usual.
I am well matched to the person I support.
The care workers in this team are always changing.
This team needs more care and support workers in it.
The team helps make the team owner's meal times more social.
The person I support eats well thanks to the team.
This team helps create strong and supportive connections with any social worker and/or other Health and Social Care professionals working with the person I support.
The care and support from this team is monotonous and lacks spontaneity.
The policies and procedures I follow help the people I support feel in control of their care.
I am free to try new things in my teams, even if it's not what I normally do.
I am free to change my own schedule when the people I support need me to.
My workload is too great to have the healthy work/life balance I need to do my job well.
My work rota makes it more difficult for me to build a strong relationship with the people I support.
My work schedule makes me too rushed and busy to give the people I support the attention they need.
Communicating with the friends and family of the people I support helps me care for them better.
I can help connect the people I support with their local community.
The technology I use for admin work takes away lots of time that I could be spending with the person I support.
The training and support I get helps me feel more confident and able to do my job well.
I am able to take people to the local community events and activities they enjoy.
The information I can see about my fellow team members helps me form better working relationships with them.
Leaders communicate in a cold and uncaring way.
I have a say in who I give care and support to.
I have a say in things that affect how well I can do my job.
My job allows me to learn more about the strengths, skills, and interests of the people I support.
My suggestions on how to make things work better would probably be dismissed or ignored.
There are opportunities for me to grow and develop here.
The people making all the big decisions do not reflect the diverse backgrounds and experiences of the people giving and receiving care.
The people I support can see and edit any information about them and their care.
There are local community spaces and venues where members are welcome to gather and connect.
I’ve been feeling optimistic about the future.
I’ve been feeling useful.
I’ve been feeling relaxed.
I’ve been dealing with problems well.
I’ve been thinking clearly.
I’ve been feeling close to other people.
I’ve been able to make up my own mind about things.
How much has your wellbeing changed as a result of your involvement with Equal Care?"
Relative - Team Member Items
Care workers take what I have to say seriously.
Care workers treat me with kindness, as though I matter to them.
I have developed a close connection with care workers in my relative's team.
Care workers understand the areas of my relative's support that I need help with.
I have a say in decisions taken about my relative's care and support.
My opinions about my relative's care and support are respected.
I have no voice or input in this team.
I am very proud of this team.
The team is a good place to make friends.
Team members often make decisions that affect me personally without involving me.
Communication often breaks down in this team.
I can share my knowledge and skills with other team members so they can improve how we work.
Raising concerns about the quality of care is often seen as "making trouble" by other team members.
People from the local community are gifting their time and skills to the team.
Being part of the team helps me feel connected to the local community.
Everyone is focused on the things that help us achieve our goals.
As soon as I get used to a new care worker they are gone.
Key roles and responsibilities are held by the right people.
Team member roles and responsibilities are poorly defined.
The technology the team uses helps me stay connected to the team members.
Team members look for someone to blame when something goes wrong.
Team members want to learn from their mistakes.
I can easily find the information I need to understand what's going on.
The team often misses chances to discuss things and deal with issues when they arise.
Team members respect the personal boundaries I need in place to take good care of my own needs.
Team members make sure everyone is doing their best work.
Team members tend to overlook issues when things go wrong and just carry on as usual.
The care workers are a good match for my relative.
The care workers in this team are always changing.
This team needs more care and support workers in it.
The team helps make the team owner's meal times more social.
My relative eats well thanks to the team.
This team helps create strong and supportive connections with any social workers and/or other Health and Social Care professionals working with my relative.
The care and support from this team is monotonous and lacks spontaneity.
The rules and procedures care workers follow help my relative feel in control of their care.
Care workers are free to try new things, even if it's not what they normally do.
Care workers are free to change the times and days they visit my relative when they need them to.
The care workers' workload is too great to have the healthy work/life balance they need to do their job well.
The care worker's work schedule makes them too rushed and busy to give people the attention they need.
Communicating directly with my relative's care workers helps them provide better care.
The team helps connect my relative to their local community.
Team members get the training and support they need to perform their roles well.
Care workers can support my relative to participate in local community events and/or activities they enjoy.
The information I can see about my fellow team members helps me form better working relationships with them.
Leaders communicate in a cold and uncaring way.
Care workers and my relative both get a say in who they give and receive care from.
Care workers recognize the strengths, skills, and interests of the people they support.
My suggestions on how to make things work better would probably be dismissed or ignored.
There are opportunities for me to grow and develop here.
The people making all the big decisions don't reflect the diverse backgrounds and experiences of the people giving and receiving care.
My relative and I can see and edit any information about them and their care.
There are local community spaces and venues where members are welcome to gather and connect.
I’ve been feeling optimistic about the future.
I’ve been feeling useful.
I’ve been feeling relaxed.
I’ve been dealing with problems well.
I’ve been thinking clearly.
I’ve been feeling close to other people.
I’ve been able to make up my own mind about things.
How much has your wellbeing changed as a result of your involvement with Equal Care?
Friend of Team Owner - Team Member Items
I have developed a close connection with care workers in my friend's team.
Care workers understand the areas of my friend's support that I need help with.
I have a say in decisions taken about my friend's care and support.
My opinions about my friend's care and support are respected.
I have no voice or input in this team.
I am very proud of this team.
The team is a good place to make friends.
Team members often make decisions that affect me personally without involving me.
Communication often breaks down in this team.
I can share my knowledge and skills with my team members so they can improve how we work.
Raising concerns about the quality of care is often seen as "making trouble" by other team members.
People from the local community are gifting their time and skills to the team.
Being part of the team helps me feel connected to the local community.
Everyone is focused on the things that help us achieve our goals.
As soon as I get used to a new care worker they are gone.
Key roles and responsibilities are held by the right people.
Team member roles and responsibilities are poorly defined.
The technology the team uses helps me stay connected to team members.
Team members look for someone to blame when something goes wrong.
Team members want to learn from their mistakes.
I can easily find the information I need to understand what's going on.
The team often misses chances to discuss things and deal with issues when they arise.
Team members respect the personal boundaries I need in place to take good care of my own needs.
Team members make sure everyone is doing their best work.
Team members tend to overlook issues when things go wrong and just carry on as usual.
The care workers are a good match for my friend.
The care workers in this team are always changing.
This team needs more care and support workers in it.
The team helps make the team owner's meal times more social.
My friend eats well thanks to the team.
This team helps create strong and supportive connections with any social worker and/or other Health and Social Care professionals working with my friend.
The care and support from this team is monotonous and lacks spontaneity.
The rules and procedures care workers follow help my friend feel in control of their care.
The care worker's work schedule makes them too rushed and busy to give people the attention they need.
Communicating directly with my friend's care workers helps them provide better care.
The team helps connect my friend to their local community.
Care workers can support my friend to participate in local community events and/or activities they enjoy.
The information I can see about my fellow team members helps me form better working relationships with them.
Leaders communicate in a cold and uncaring way.
Care workers and my friend both get a say in who they give and receive care from.
Care workers recognize the strengths, skills, and interests of the people they support.
My suggestions on how to make things work better would probably be dismissed or ignored.
There are opportunities for me to grow and develop here.
The people making all the big decisions don't reflect the diverse backgrounds and experiences of the people giving and receiving care.
My friend can see and edit any information about them and their care.
There are local community spaces and venues where members are welcome to gather and connect.
I’ve been feeling optimistic about the future.
I’ve been feeling useful.
I’ve been feeling relaxed.
I’ve been dealing with problems well.
I’ve been thinking clearly.
I’ve been feeling close to other people.
I’ve been able to make up my own mind about things.
How much has your wellbeing changed as a result of your involvement with Equal Care?
Volunteer Team - Member Items
I have developed a close connection with care workers in this team.
I have no voice or input in this team.
I am very proud of this team.
The team is a good place to make friends.
Team members often make decisions that affect me personally without involving me.
Communication often breaks down in this team.
I can share my knowledge and skills with my team members so they can improve how we work.
Raising concerns about the quality of care is often seen as "making trouble" by other team members.
People from the local community are gifting their time and skills to the team.
Being part of the team helps me feel connected to the local community.
Everyone is focused on the things that help us achieve our goals.
As soon as I get used to a new team member they are gone.
Key roles and responsibilities are held by the right people.
Team member roles and responsibilities are poorly defined.
The technology I use helps me to work in partnership with the friends and family of the person I support.
Team members look for someone to blame when something goes wrong.
Team members want to learn from their mistakes.
I can easily find the information I need to understand what's going on.
The team often misses chances to discuss things and deal with issues when they arise.
Team members respect the personal boundaries I need in place to take good care of my own needs.
Team members make sure everyone is doing their best work.
Team members tend to overlook issues when things go wrong and just carry on as usual.
I am well matched to the person I support.
The care workers in this team are always changing.
This team needs more care and support workers in it.
The team helps make the team owner's meal times more social.
The person I support eats well thanks to the team.
The care and support from this team is monotonous and lacks spontaneity.
The policies and procedures I follow help the individual(s) I support feel in control of their care.
The care worker's work schedule makes them too rushed and busy to give people the attention they need.
Communicating with the friends and family of the people I support helps me care for them better.
I can help connect the people I support to their local community.
The training and support I get helps me feel more confident and able to perform my role well.
Care workers are able to take people to the local community events and activities they enjoy.
The information I can see about my fellow team members helps me form better working relationships with them.
Leaders communicate in a cold and uncaring way.
I have a say in who I give care and support to.
My suggestions on how to make things work better would probably be dismissed or ignored.
There are opportunities for me to grow and develop here.
The people making all the big decisions do not reflect the diverse backgrounds and experiences of the people giving and receiving care.
There are local community spaces and venues where members are welcome to gather and connect.
I’ve been feeling optimistic about the future.
I’ve been feeling useful.
I’ve been feeling relaxed.
I’ve been dealing with problems well.
I’ve been thinking clearly.
I’ve been feeling close to other people.
I’ve been able to make up my own mind about things.
How much has your wellbeing changed as a result of your involvement with Equal Care?
Circle Member Items
I feel my voice is heard and valued in this circle.
Everyone is focused on the things that help the circle achieve its goals.
Circle members are reluctant to take leadership in problem solving and putting new ideas into action.
Circle members hold themselves and each other accountable for their work.
Circle members are afraid of taking risks or making mistakes.
Circle members share their knowledge and skills with each other.
I struggle to get the support or guidance I need when I need it.
I feel like my circle work is valuable and helps the service achieve its goals.
Individual circle members' gifts and talents are under-valued and overlooked in this group.
Sharing objections and opposing views helps the circle make better decisions.
Circle members have a say in who holds key roles and responsibilities.
Key roles and responsibilities are held by the right people.
Reflecting on my work with circle members helps me learn and grow.
The circle helps me feel more connected to the local community.
The circle often makes the same mistakes over and again.
The circle meets often enough to talk things through and make timely decisions.
Members often leave the circle before we even get a chance to really get going.
The circle consistently fails to achieve its goals.
People from the local community are gifting their time and skills to the circle.
I feel overwhelmed by my circle work.
Circle members have a healthy work-life balance.
Support from other circles is often insufficient or unavailable when our circle members need it.
I feel proud of this circle.
This circle is disconnected from other circles.
Working as a circle (sociocratically) is more effort than it's worth.
Some of the items in our bespoke Social Climate Survey are adapted from established scales to ensure a robust and comprehensive measure of the key domains relevant to our care service. Specifically, we incorporated elements from the Short Warwick-Edinburgh Mental Well-being Scale (WEMWBS), the Person-Centred Care Inventory (PERCCI), the Team Climate Inventory (TCI), and the Group Environment Social Scale (GES). While these scales provided valuable foundations, none fully encapsulated the unique aspects of our model, including multistakeholder ownership, sociocratic governance, and co-production. Consequently, we expanded and tailored these scales to align with the dynamics and governance qualities of our service. This iterative process involved testing the survey with participants during the project’s early stages and incorporating their feedback to co-produce subsequent versions, ensuring the survey remained inclusive and reflective of the diverse perspectives within our care community.
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