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  • Introduction
    • ๐ŸฅณWelcome to the playbook
    • ๐Ÿ“’Project background
    • What is co-operative care?
    • ๐Ÿ› ๏ธHow to use the playbook
    • A word from...
      • Equal Care
      • Clapton Care Commons
  • Start and Grow
    • ๐Ÿš Overview
    • ๐ŸŒFoundation
      • Founders
      • Find the others
      • Feasibility
      • Formation
    • Have a go
    • Find (more) money
    • Share the power
    • ๐ŸŽ‹Grow
      • Recruit workers
      • Start teams
    • Sustain
  • Technology
    • Equal Care's Platform
    • Equal Care's technology journey
    • Choosing technologies
      • Social Care Platform Vendors
  • Fundraising
    • Fundraising options
    • Community Share Offers
      • Financial Conduct Authority (FCA)
    • Commons Contribution
    • Restrictions on investment
  • Equal Care's Model
    • Our Purpose
    • How we work
    • Sociocracy
    • Circles
      • Long term decisions
      • Everyday decisions
      • Circle records
      • Consent
      • Proposals
    • Teams
      • Why we use the Teams model
      • Who's in?
      • Team Starting
        • The role of a Team Starter
        • 1. Starting a Team: The First Contact
        • 2. Beginning the Relationship
        • 3. Finding the Right Match
        • 4. Supportive Conversation & Trust Assessment
          • 4a. Example of a Supportive Conversation
          • 4b. Example of a Trust Assessment
        • 5. Profiles and promises
          • 5a. The Getting Support Promise
          • 5b. The Getting Support Profile
          • 5c. Worker and team member profiles
        • 6. Building a team
          • 6a. Finding and welcoming new members
          • 6b. Trialling new team members
        • 7. Getting Organised: Roles and Hats
        • 8. Stepping Back: Team Independence
      • Dealing with conflict and change
        • Conflict support
        • How to leave a team well
    • Hats
      • Team Hats
      • Circle Hats - Process
      • Circle Hats - Operational
        • Care Commons Organiser
        • Peer supervisor
    • Platform
    • Co-production
      • Implementing co-production
      • Context of co-production in social care
      • Governance for co-production
      • Ownership for co-production
    • Care Commons
    • Radical Candour
  • Evaluation framework
    • Introduction
    • Commons-based Care: the Context
    • Scope
      • Three Domains of Care Outcomes: Process, Change, and Maintenance.
      • Three Domains of Outcomes in Equal Care
      • Mapping Equal Care Outputs to Outcomes Domains
      • Social Climate as a Key Evaluative Lens
    • Evaluation Challenges
    • Methods
      • Social Climate Survey
      • Community Mapping
      • Interviews and workshops
      • Group activities
      • Community needs assessment
        • Locality analysis
    • Data Analysis
      • Interviews Outcome Domains
        • Growth Outcomes
        • Well-being, Relationships & Belonging Outcomes
        • Systems Maintenaince & Co-production Outcomes
      • Community Network Map: Analysis & Overview
        • Whoโ€™s in the Network?
        • Bridging the Gap Between Formal and Informal Care
        • Mapping Care Wealth
        • What We Learned from the Teams
        • The Role of Teams in the Community Care Network
        • Reflections and Future Directions
      • Reflections from the Ground: Insights from Key Circle Leads
        • Circle Outputs: Experiences & Learnings from the Clapton Circle.
        • Teams Outputs: Experiences & Learnings from the Clapton Circle.
        • Platform Outputs: Experiences & Learnings from the Clapton Circle.
        • Commons Outputs: Experiences & Learnings from the Clapton Circle.
          • Care Commons Organiser Role Description
    • The Toolbox
      • Theory of Change
        • What is a Theory of Change?
          • Using a Theory of Change
        • Co-producing our Theory of Change
        • Observations about ToC Outcomes
        • How to use our interactive ToC
          • Orientation to ToC Tool: The Kumu Platform
            • Using the focus function in Kumu
            • Using Basic Control Functions
            • Toggling Between views
          • 1. Outputs Dimensions and Outcome Domains
          • 2. Coop Output Dimensions - a deeper dive.
          • 3. Coop Outcomes Domains. A deeper dive.
        • Using ToC tool to understand our model of care: Key Outputs.
        • Using ToC tool to understand our model of care: Key Outcomes
        • Using ToC tool to see how we measure outcomes
        • Using ToC tool to understand the impact of specific features of the coop
          • Circle ToC
          • Platform ToC
          • Teams ToC
          • Commons ToC
        • Using this tool for Strategy and Planning
      • Equal Care Coop's Social Climate Survey
        • About Equal Care's Social Climate
          • Why Measure Social Climate?
        • Interpreting Growth Measures
          • Low Score Interpretation
          • Medium Score Interpretation
          • High Score Interpretation
        • Interpreting Systems Maintenance and Co-production Measures
          • Low Score Interpretation
          • Medium Score Interpretation
          • High Score Interpretation
        • Interpreting Well-being, Relationships & Belonging Measures
          • Low Score Interpretation
          • Medium Score Interpretation
          • High Score Interpretation
        • Using the Social Climate Survey: Resources and Challenges.
        • List of Survey Items for all Stake Holders
      • Community Care Mapping Tool
      • Interview Templates
      • Atlas Care Maps
      • Co-Production Capacity Assessment Tool
        • 10 capacities for co-production
        • Using the tool
  • Service Specification
    • Care as a common pool resource
    • Service Spec
    • Service Map
  • Cost Model
    • Introduction
    • Resources
    • Fair wages
    • Cost Models in Social Care
  • Resources
    • Co-op operations
      • Communications
        • Roles
        • Tone of Voice
        • Digital Inclusion
        • Social Media
      • Learning
        • What you need to know
        • Peer to peer learning
    • Documentation
    • Care and Support Rates
    • Co-op rules & bylaws
    • Care Mapping with Atlas of Care
      • Care Mapping for Relationship-Centred Care
      • Care Mapping for new Teams
      • Care Mapping for Evaluation
    • Glossary
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ยฉ Equal Care Co-op Ltd 2025

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  1. Evaluation framework
  2. The Toolbox
  3. Equal Care Coop's Social Climate Survey
  4. Interpreting Systems Maintenance and Co-production Measures

High Score Interpretation

A high score in the Systems Maintenance & Co-production Outcome Domain indicates exceptional success in fostering a collaborative, inclusive, and dynamic care environment. This scenario reflects a thriving environment where participation, transparency, and innovation are abundant and equitably distributed.

This situation is characterized by several key factors:

Decision-making processes actively involve all stakeholders, ensuring diverse input shapes care strategies and policies. This inclusivity leads to more democratic and effective care practices.

Care and support workers feel genuinely valued and heard in decision-making processes. Their input shapes strategies and policies, making their work more meaningful and effective.

"I feel genuinely valued and heard in decision-making processes. Our input shapes the strategies and policies, which makes our work more meaningful and effective."

Care receivers are actively involved in decisions that affect their care. They find it empowering that their preferences and insights are taken seriously.

"I'm actively involved in the decisions that affect my care. It feels empowering to know that my preferences and insights are taken seriously."

Family members, friends, and volunteers feel fully included in the decision-making process for the team owner's care. Their insights are valued and shape decisions and changes within the team and wider coop.

"We feel fully included in the decision-making process for our loved ones' care. Our insights are valued, and this collaborative approach ensures that care plans are effective and personalized."

In a circle with a high score for decision-making and planning, all members, including service users and providers, actively engage in the decision-making process. Meetings adhere to sociocratic principles, with structured rounds that ensure every voice is heard. Strategies and policies are co-developed with significant input from all circle members, reflecting a collective agreement through consent-based decision-making. This inclusive approach empowers circle members to shape strategies, fostering a democratic and equitable distribution of power and high trust in the process.

"Every circle member actively takes part in the decision-making process. Our meetings follow sociocratic principles, with structured rounds that make sure every voice is heard."

"We co-develop strategies and policies with significant input from all circle members, achieving collective agreement through consent-based decision-making. This inclusive approach empowers us to shape our strategies, fostering a democratic and equitable distribution of power and building high trust in the process."

Task management is highly effective, with responsibilities transparently distributed based on individual strengths and expertise. This enhances coordination and execution of care activities.

Tasks are assigned based on the strengths and expertise of care and support workers, resulting in efficient and satisfying work. There is a clear understanding of roles and responsibilities.

"Tasks are assigned based on our strengths and expertise, which makes our work more efficient and satisfying. There's a clear understanding of roles and responsibilities."

Care receivers experience consistently excellent care because tasks are managed by the most appropriate individuals, significantly improving their daily lives.

"The care I receive is consistently excellent because tasks are managed by the right people. This attention to detail makes a big difference in my daily life."

Family members, friends, and volunteers observe that care tasks are well-coordinated and executed by those best suited for them. This thoughtful management improves the overall quality of care their loved ones receive.

"We see that care tasks are well-coordinated and executed by those best suited for them. This thoughtful management improves the overall quality of care our loved ones receive."

Circles with high scores in effective task management distribute tasks and responsibilities based on members' strengths and expertise rather than hierarchical structures. Processes are clear and well-documented. The circle works cohesively, with shared responsibilities and open communication, ensuring efficient and well-coordinated task completion. Skills and resources are effectively leveraged, and circle members feel valued for their contributions, resulting in high morale and productivity.

"We distribute tasks and responsibilities based on everyoneโ€™s strengths and expertise, not based on hierarchy. Our processes are clear and well-documented."

"We work together cohesively, sharing responsibilities and maintaining open communication, which ensures tasks are completed efficiently and in a well-coordinated manner."

"We make effective use of our skills and resources, and everyone feels valued for their contributions. This leads to high morale and productivity."

Strong accountability mechanisms promote mutual trust and reliability among stakeholders. Transparency and shared responsibility are well-established, balancing power dynamics.

Clear and consistent accountability fosters a trustworthy and reliable work environment. Care and support workers know who is responsible for what, and issues are addressed fairly.

"Accountability is clear and consistent, which fosters a trustworthy and reliable work environment. We know who is responsible for what, and issues are addressed fairly."

Care receivers feel confident that their care is managed transparently and fairly. When issues arise, they are addressed quickly and responsibly.

"I feel confident that my care is managed transparently and fairly. If something goes wrong, it's addressed quickly and responsibly."

Family members, friends, and volunteers trust the care system because accountability is clear and enforced. This transparency provides peace of mind that their loved ones are in good hands.

"We trust the team and wider coop because accountability is clear and consistently upheld. This transparency gives us peace of mind that our loved ones are in good hands."

Circles with high accountability scores demonstrate mutual accountability, where all members, including providers and service users, are held accountable for their actions and decisions. High transparency fosters trust among members. Accountability mechanisms are well-established, with clear expectations and regular feedback loops. Responsibility for outcomes is balanced across the circle, creating a culture of mutual respect and reliability that enhances overall trust in the system.

"In our circle, with a high score in accountability, everyone, including providers and service users, is held accountable for their actions and decisions. We have high transparency, which fosters trust among all members."

"Our accountability mechanisms are well-established, with clear expectations and regular feedback loops. Responsibility for outcomes is evenly balanced across the circle, creating a culture of mutual respect and reliability that boosts overall trust in our system."

There is a culture of continuous improvement and innovation, with stakeholders collaboratively driving changes and developing new solutions. Power dynamics are effectively managed, fostering an inclusive and responsive environment.

Innovation is encouraged and supported, making the work dynamic and forward-thinking. Care and support workers are part of a team that continuously seeks better ways to provide care.

"Innovation is encouraged and supported, making our work dynamic and forward-thinking. We're part of a team that continuously seeks better ways to provide care."

Care receivers observe constant improvements and innovations in their care. They appreciate being part of a system that values their input and strives to improve.

"I see constant improvements and innovations in my care. It's exciting to be part of a system that values my input and strives to make things better."

Family members, friends, and volunteers are impressed by the continuous efforts to innovate and improve care. This collaborative approach ensures that the care environment is always evolving for the better.

"We are impressed by the continuous efforts to innovate and improve care. This collaborative approach ensures that the care environment is always evolving for the better."

Circles with high scores in change and innovation are characterized by collaborative innovation, where change initiatives are co-created by all members. High levels of collaboration and shared ownership drive innovations, with both providers and service users contributing. A strong culture of innovation and continuous improvement is present, with regular feedback and adaptation. Power dynamics are balanced, ensuring that innovative ideas from all levels are considered and implemented.

"We thrive on collaborative innovation, with all members co-creating change initiatives. Both providers and service users contribute, driving innovations through high levels of collaboration and shared ownership."

"We have a strong culture of innovation and continuous improvement, supported by regular feedback and adaptation. Power dynamics are balanced, ensuring that innovative ideas from everyone are considered and implemented."

Overall, a high score reflects a positive social climate where all stakeholders are engaged and empowered, leading to dynamic and responsive care services that realize the full potential of collaborative efforts.

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Last updated 10 months ago

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