Platform ToC

🖥️ How our digital infrastructure supports abundant, relationship-centred care

The platform is a core part of Equal Care’s model. It exists to support connection, communication, and collaboration between everyone involved in giving and receiving care. From building a team to sharing important care data, the platform plays a vital role in making self-managed, co-produced care possible.

The Kumu view below shows the Platform dimension of our Theory of Change and how platform-based outputs are linked to a range of outcomes.

You can click and drag elements into space to see their connections more clearly. See below for an example:

Outputs associated with the Platform

• People receiving support and their families can see and interact with their care data.

• Communication and coordination tools enable collaboration between formal and informal care and support.

• Platform clarifies relationships, roles & responsibilities with Teams and Circles (i.e. “Hats”).

• The platform facilitates giving and receiving informal support through a Care Coin system (gift, save, spend).

• Care Plans (“Supportive Conversations”) identify the relationships that promote people’s well-being and meet their quality of life needs.

• The platform helps teams and circles access local resources that enrich quality of life.

Outcomes linked to Platform activity

These outcomes reflect how the platform helps enable trust, autonomy, and relational support:

• People have the freedom to decide upon and co-produce the care together.

• People getting support and their key family members feel more in control of their care and support.

• Support is flexible, organised directly between people and adapted to the specific needs of people receiving care.

• Stronger community networks and partnerships are fostered.

• Community kindness and connection grows.

• People benefit from gifted care, time and assets.

• People giving and receiving support make use of local community spaces to meet peers, hold gatherings, and self-organise.

• Care and support exists in greater abundance.

• People getting support are more connected to the people, places and things they care about.

• Care & support meets more of people's quality of life needs.

• Peer support is widespread and normalized amongst all groups.

• Meal times are more social experiences.

• People feel safer.

• People getting support and family members have more trust in their care workers and Equal Care.

• People providing support can identify and address potential issues faster, leading to fewer mistakes.

• More trusting, equitable relationships.

• More people feel the power balance is right.